As part of the cloud managed services offering we assume responsibility for the software and technologies designed for operating and monitoring applications, data, and services residing in the cloud. Cloud management tools help ensure cloud computing-based resources are working optimally and properly interacting with users and other services.
We understand the public cloud, and that their focus needs to be on helping enterprises with security and governance, managing cloud spending, the lack of resources/expertise, and the ability to manage multi-cloud. Ikonic defines the cloud operating model for the customer.
The black box public Cloud makes it harder for IT Organizations to keep sight of the big picture and live up to their supervisory obligations. This becomes evident mainly through the lack of close ties to the actual IT Operations of the cloud Infrastructure. The use of Public Cloud infrastructure is based on a shared responsibility model in which responsibilities are clearly separated between the provider (Physical environment) and its clients (logical environment). We understand the separation layer manages the provider and ensures availability, fault, performance across networks, systems, and applications.